Refund policy
We take great pride in the quality of our handmade items.
Please ready our policies below regarding returns and refunds and other FOQ's.
Custom and Personalised Orders
Due to the nature of the custom-made and personalised products, we do not offer returns, exchanges, or refunds for these items once an order has been placed and production has begun. This includes:
- items with custom names or text
- Bows or accessories that are handmade
- Any items created to your unique specifications
Turn-around time:
Due to the nature of our business and orders arriving daily, we do not have a set turn-around time. It is best to ask when you would like to order what the time-frame may be, and we can give you an accurate delivery date.
***Please note
We do NOT begin your order until full payment is made, and design is finalised. Changes to design after pay incur a re-design/product fee, as well as forfeit the agreed set date.
General Orders
For non-custom items, we offer a 7 day return window from the date of delivery. To be eligible for a return:
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required
- Return shipping costs are the responsibility of the customer
Spelling Confirmation
Please double-check all spelling and colour selections before finalising your order, as we create your items exactly as they are requested. All names are done in CAPITALS, unless otherwise requested and approved.
We understand typos happen- if you notice a spelling error please contact us immediately at info@sportsbowsaustralia.com , and we will do our best to fix the issue. However, if production has already begun unfortunately we cannot cancel the order and a re-printed fee of $5 will apply.
Production Previews
Once your designs are finalised and approved, we do not offer progress photos or production previews.
As a busy studio crafting custom items by hand, stopping to photograph orders during production significantly delays our processing times for everyone. Additionally, design adjustments cannot be made once production has begun, as materials and print processes are already underway.
We love keeping the final reveal a special surprise!
Photos simply don’t do justice to the vibrant colours and luxurious feel of our satin in person.
We cannot wait for you to open your package and experience the real thing when it arrives!
Keep an eye on our socials, as we will show off your order after we know you have them!
Damages and Issues
We want you to love your purchase! Please inspect your order upon receipt. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at info@sportsbowsaustralia.com , so we can evaluate the issue and make it right.
Noting that our items are hand-crafted, and minor defects are normal.
Email and Addresses
When your order is ready you will be emailed a shipping notification with tracking number (if postage chosen). All communication and order updates will be sent to the email provided when ordering, so please make sure it is accurate incase we need to contact you.
Once your order has been posted, Sports Bows Australia takes no responsibility for lost or damaged packages.
Ribbon Colours
We have done our best to represent the ribbon colours as accurately as possible- however, colours may appear different between screens and in-person.
By ordering through us you agree to these terms and conditons.